Marc Bishop is the Trade Marketing
Manager for St Austell Brewery and a fully qualified Beer Sommelier. I caught
up with him, sober, at the Plymouth CAMRA Beer Festival and posed a few
questions. Interview by Neil Franklin, Plymouth CAMRA
Q1. Marc, what got
you started in the Brewery/Pub business?
Originally born in Oxfordshire, I fell into a job with
Morland of Abingdon and discovered I had a flair for marketing. It was at the
time of the 1988 Monopolies & Mergers commission report and whether that
was good or bad I will leave for others to debate, but for Morland and myself
it was certainly good. Luckily I grabbed the shirt tails of the then Marketing
Manager, a very creative and clever thinking chap called Gerald but who was
hopeless at the organisation bits necessary for any successful marketing
campaign. We were somewhat opposite in
strengths and weaknesses but that worked and together we developed and brought
to fruition his plan to launch the famous Old Speckled Hen.
A wonderful beer, Old Speckled Hen was one of the first
successful guest ales and it quickly established itself in the market. We had
some great times in the early days marketing this beer and every lunchtime
involved a couple of pints at least of our favourite, well you just would not
do that nowadays! I’m very proud of my time with Old Speckled Hen and the
beer’s tremendous success, which rightly or wrongly, I have a small claim to
fame for. Indeed at Morland I worked with some talented and fun people and it
was such a shame when Greene King took them over, but…..to their credit, the
Suffolk invaders have certainly taken the brand onto another greater and more
successful level.
Q2. You are a Beer Sommelier, what does it mean?
Basically it makes me an Ambassador and expert for beer (but
not in how to brew beer). I am an expert
taster and sit on the St Austell Brewery taste panel, but I also enjoy bringing
the beers and their stories to life with the general public. It’s not just
about how the beer tastes, it’s about adding the perfume around it with a story
that enhances its interest. I’m at my happiest talking about beer to a large
group of people and helping them get enjoyment out of tasting beer. Training to
become a beer sommelier is something you have to make happen yourself, but I do
have to thank Waitrose in Saltash. I worked my way through their entire beer
selection in a year, making tasting notes and holding my own private beer
festival every weekend. I’m sure I became one of their best customers for that
short period!
Q3. Of St Austell’s
many beer awards, of which are you most proud?
A difficult question because St Austell have so many awards
and I don’t brew the beer, so am not directly responsible for their excellent
and consistent flavours. However I think I would pick Admiral’s Ale award as
the World’s Best Bottled Beer in the International Beer challenge of 2008. I
choose this because it’s still one of the biggest awards St Austell have ever
received and also because I came up with the name for the beer and worked
closely on the branding and launch.
Q4. Proper Job &
Big Job are both great successes Why?
Well the beer is great of course, but I would say that!
However, Proper Job was a cutting edge beer in terms of its flavour when
launched and was one of the first truly modern IPA’s. The flavour is full of
juicy citrus hops for a pineapple, lemongrass and resinous flavour with a solid
bitter finish. Proper Jobs reputation continues to grow steadily as do sales.
At St Austell we know Proper Job is something of a specialist beer and best sold
by word of mouth, I would not see a time in the near future when it would
receive large scale consumer advertising as Tribute does.
Big Job is Proper Job’s bigger brother, a double IPA, which
actually uses a different blend of hops rather than just more of the hops
Proper Job uses. A great beer and at 7.2% not to be messed with. The name also
helps, quite quirky and with a laddish, humorous connotation.
At St Austell we are proud of both beers but realise where
they fit in our portfolio of brands and each has a different role to play.
Q5. Tell us about
Proper Cool
St Austell’s attempt to address the small but growing craft
beer market meant that Proper Cool was quickly rebranded as St Austell IPA, a
more credible option. It’s a very small brand for St Austell but has
established itself and is steadily growing naturally. We’ll see how we go on that one as they say.
Q6. Will St Austell
be investing in pubs beyond their Cornwall stronghold?
I think for sure we will. Buying new pubs is a difficult and
competitive area but St Austell although still steeped in our Cornish roots,
are very much a South West based business from Bristol and Bath down. It would
be great to acquire some more pubs in Plymouth but I don’t know of anything on
the horizon at the moment. Watch this space though as you never know?
Q7. How does the
relationship between Rattler Cyder and St Austell work?
Basically we have an agreement to wholesale Rattler and are
their main route to market on draught in Cornwall. It’s as simple as that
really; just like we wholesale many other beers, ciders, wines, spirits and
minerals etc. Rattler is an amazing cider and hats off to Healeys who have made
a great success of the marketing through hard work and above all innovation.
They are younger people who saw an opportunity, went out and just did it. Good
luck to them.
Q8. How do you feel
about European beers?
Most German beers are brewed to the Reinheitsgebot (German
Purity Law) which means they have to be brewed traditionally and do not contain
any adjuncts or additions i.e. barley, liquor (water) and hops and not much
else. I recall in my Beer Sommelier exam the specialist subject turned out to
be German beers – very difficult especially as I’d swotted up specifically on
Belgium beers! None-the-less I passed and having visited Munich and Berlin in
recent years I do have a real fondness for them.
Q9. Do you believe
sparklers should be mandatory?
At St Austell we prefer them to be used, but mandatory is
too strong a word. The beer presents itself really well if a sparkler is used
and at circa £3.50 per pint or more, people want their beer to not only taste
good, but look good as well. Personally I think it’s down to personal choice.
If I were a licensee I would certainly have a sparkler on all my cask ale taps
but if a customer asked for a pint without the sparkler, I would have no
hesitation in removing it. The customer is always right and this is a common
sense approach that I know many licensees follow.
Q10. Tribute pasties
are legendary in the Brewery Visitor Centre, any plans for Big Job pasties?
Ha, good question. None at the moment I think and I’m not
sure Big Job would transport itself to make a good pasty. The really heavily
hopped beers are not always great to cook with and let’s face it, Big Job is
over-hopped (in a good way). It would be fun to try but the flavour could be
too strong and overpower the other flavours in a pasty. I think an HSD pasty
would be ideal, a much better beer to cook with. Or, perhaps a Smugglers pasty,
now that really would be a wonderful pasty! Rest assured, you will be on the
judging panel when we make them.
Marc, thanks for your time, effort and insight.